These Terms govern your access to and use of the SpeedyX platform, website, mobile application, and all related services.
Effective 12 March 2026 · Version 1.0
These Terms of Service (the "Terms") govern your access to and use of the digital asset platform, website, mobile application, and all related services (collectively, the "Platform" or "Services") operated by Zentropy Digital Limited ("we", "us", "our", or the "Platform Operator"), registered at Suite 8800, 61 Bridge Street, Kington, Herefordshire, United Kingdom, incorporated in the United Kingdom. Contact: support@speedyxchange.com.
By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease use of the Platform.
In these Terms, the following words have the following meanings:
You may only use the Platform if you meet all of the following requirements:
We reserve the right to verify eligibility at any time and to refuse, suspend, or terminate access where eligibility requirements are not met.
Zentropy Digital Limited operates the Platform as a technology interface and commercial distributor. We are not a bank, electronic money institution, or regulated financial services provider. We do not hold your funds, execute trades, or perform custody functions directly. The Platform provides access to regulated crypto-asset services (including custody, exchange, and settlement) which are performed by a duly licensed Virtual Asset Service Provider (VASP) acting as our regulated service partner. Zentropy Digital Limited is a technology platform operator and commercial distributor. Regulated financial services are not provided directly by Zentropy Digital Limited.
All regulated services accessible through the Platform including crypto-asset custody, exchange, settlement, and fiat conversion are performed by our licensed regulated service partner, a Virtual Asset Service Provider duly licensed and registered under applicable law. Your crypto-asset balances are held in segregated custody by the regulated service partner on a 1:1 reserved basis. Your funds are not commingled with operational capital or used for any purpose without your instruction.
Where virtual IBAN or bank account details are provided for fiat deposit or withdrawal purposes, such accounts are opened and maintained by a duly licensed third-party Electronic Money Institution (EMI) or banking partner. Zentropy Digital Limited does not hold, operate, or control such accounts. A virtual account is not a bank account, e-money account, or payment account in the name of Zentropy Digital Limited. Your relationship with the EMI is governed by that institution's own terms.
To access the Platform, you must register and create an Account. During registration, you must provide accurate and complete information, including your full legal name, date of birth, email address, and residential address. You must notify us of any changes to your information within 5 business days.
Before you can access any financial features of the Platform, you are required to complete identity verification (KYC for individuals; KYB for corporate entities). Verification is conducted by our third-party KYC provider. You consent to your information being shared with the KYC provider for this purpose. We may require additional documentation at any time as part of our ongoing compliance obligations.
You are responsible for maintaining the confidentiality of your Account credentials, including your password and any multi-factor authentication codes. You must not share your credentials with any third party. You are liable for all activity conducted through your Account. You must notify us immediately at support@speedyxchange.com if you become aware of any unauthorised access.
Each individual or entity is permitted to maintain only one Account. Creating duplicate accounts to circumvent verification, limits, or restrictions is prohibited and may result in permanent termination.
The Platform may be used solely for the following lawful purposes:
You must not use the Platform for any of the following:
Breach of this section constitutes a material breach of these Terms and may result in immediate suspension, termination, asset freeze, and reporting to relevant authorities.
Use of the Platform may be subject to fees, spreads, and charges as published on the Platform or communicated to you during the transaction flow. We reserve the right to amend our fee schedule at any time with reasonable notice.
You authorise us to deduct applicable fees directly from your Account balance or from transaction proceeds. All fees are non-refundable except where expressly required by law.
We will provide you with a clear disclosure of applicable fees before you confirm any Transaction. It is your responsibility to review fee disclosures prior to confirming.
All Transaction instructions are irrevocable once submitted and confirmed. You must verify all transaction details including wallet addresses, amounts, and currency before confirming. Blockchain transactions cannot be reversed once broadcast.
We may apply daily, monthly, or transaction-level limits to your Account based on your verification status, risk profile, regulatory requirements, or operational considerations. Limits may change without prior notice where required by law or compliance obligations.
Transactions may be delayed or rejected due to: (a) network congestion or blockchain conditions; (b) compliance review or AML screening; (c) technical issues; (d) insufficient balance; or (e) regulatory requirements. We are not liable for losses caused by delays outside our reasonable control.
We and our regulated service partner reserve the right to place a hold on any Transaction, Account, or funds where required for AML, sanctions screening, or compliance review purposes. We may not be able to disclose the reason for a hold where prohibited by law (for example, in cases of tipping-off restrictions). Held funds will be released or dealt with in accordance with applicable law.
Your Crypto-Assets held through the Platform are held in segregated custody by our licensed regulated service partner on a fully reserved 1:1 basis. Your assets are segregated from our operational capital, liquidity reserves, and the assets of other users. We do not use, lend, stake, or otherwise deploy your Crypto-Assets without your explicit instruction.
Fiat balances held for the purpose of facilitating Crypto-Asset transactions are safeguarded in accordance with applicable regulatory requirements.
Notwithstanding the above, you acknowledge that the storage of digital assets involves inherent risks including, but not limited to, risks of hacking, smart contract vulnerabilities, exchange insolvency, and regulatory action. Please refer to our Risk Disclosure for a comprehensive description of applicable risks.
You may close your Account at any time by contacting us at support@speedyxchange.com. Account closure will be processed subject to completion of any pending Transactions and satisfaction of any outstanding obligations.
We may immediately suspend or terminate your Account, without prior notice, if:
Upon termination, you must immediately cease using the Platform. Any pending Transactions will be processed or cancelled in accordance with our procedures and applicable law. You remain liable for any fees, charges, or obligations incurred prior to termination. Withdrawal of your assets post-termination will be subject to AML clearance and applicable legal requirements.
All intellectual property rights in the Platform, including its design, technology, content, trademarks, and documentation, are owned by us or our licensors. Nothing in these Terms grants you any ownership rights in the Platform.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes permitted under these Terms. You must not copy, reproduce, modify, reverse engineer, or create derivative works based on the Platform or any of its components.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
We do not warrant that: (a) the Platform will be uninterrupted, error-free, or secure; (b) any information provided through the Platform is accurate, complete, or current; or (c) the Platform will meet your requirements or expectations.
We are not responsible for the conduct of third-party service providers, including our licensed regulated service partner, KYC provider, banking partners, or blockchain networks. Their services are subject to their own terms and conditions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (B) GBP 10,000.
WE SHALL NOT BE LIABLE FOR ANY: (A) LOSS OF PROFITS, REVENUE, OR DATA; (B) INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (C) LOSSES ARISING FROM CRYPTO-ASSET PRICE VOLATILITY OR MARKET CONDITIONS; (D) LOSSES CAUSED BY THIRD-PARTY SERVICE PROVIDERS; OR (E) LOSSES ARISING FROM YOUR OWN NEGLIGENCE, BREACH OF THESE TERMS, OR FAILURE TO COMPLY WITH APPLICABLE LAW.
Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless Zentropy Digital Limited, its affiliates, directors, officers, employees, agents, and service partners from and against any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:
We collect and process personal data in accordance with our Privacy Policy, which forms part of these Terms and is available here.
By using the Platform, you consent to the collection, processing, storage, and transfer of your personal data as described in our Privacy Policy. You acknowledge that your data may be shared with our regulated service partner, KYC/AML providers, banking partners, and competent authorities as required by applicable law.
We reserve the right to amend these Terms at any time. We will provide at least 14 days' notice of material changes via email or prominent notice on the Platform. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the amended Terms. If you do not accept the amended Terms, you must close your Account before the effective date.
We are not liable for any failure or delay in performance of our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to: acts of God, governmental actions, network or internet outages, blockchain network failures, cyberattacks, sanctions, regulatory orders, or other events of force majeure. We will resume performance as soon as reasonably practicable.
If you have a complaint regarding our services, please contact us at:
Email: support@speedyxchange.com
Address: Suite 8800, 61 Bridge Street, Kington, Herefordshire, United Kingdom
We will acknowledge your complaint within 5 business days and endeavour to provide a substantive response within 30 business days. If you are not satisfied with our response, you may escalate to the relevant regulatory or consumer protection authority in your jurisdiction.
The Platform may contain links to or integrations with third-party websites, applications, and services. We are not responsible for the content, accuracy, or practices of any third-party services. Your use of any third-party service is at your own risk and subject to that third party's terms and conditions.
These Terms are governed by the laws of the United Kingdom, without regard to conflict of law principles.
Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by binding arbitration administered by the London Court of International Arbitration. The arbitration shall be conducted in English. The decision of the arbitrator shall be final and binding.
Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction.
Entire Agreement. These Terms, together with the Privacy Policy and Risk Disclosure, constitute the entire agreement between you and us with respect to your use of the Platform, and supersede all prior agreements.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Assignment. We may assign these Terms or any rights hereunder without your consent in connection with a merger, acquisition, restructuring, or regulatory reorganisation. You may not assign your rights or obligations under these Terms.
Language. These Terms are published in English. In case of conflict between any translation and the English version, the English version prevails.
The following jurisdictions are currently restricted. This list may be updated at any time without notice:
Questions about these Terms: email support@speedyxchange.com or contact us.